Someone I know is using ck9998 even though they are underage — what should I do?

Gambling by minors is strictly prohibited at ck9998. If you know of someone doing this, please contact us via live chat or email at support@ck9998.lat. We will investigate and take the necessary action. Your identity will be kept completely confidential.

For 21+ only

Responsible Gambling at ck9998 — your safety is our priority

Enjoy entertainment within your limits. ck9998 provides all the tools and support you need to play safely and responsibly.

Our commitment to responsible gambling

ck9998 believes that gambling is purely a form of entertainment — not a source of income. We place the highest importance on every player's mental and financial wellbeing.

Age verification

ck9998 is for people aged 21 and above only. Age verification is mandatory when creating an account. Access by minors is strictly prohibited.

Deposit limits

You can set your own daily, weekly, or monthly maximum deposit amount. This is the most effective way to keep your budget under control.

Time-out feature

Pause your account for anywhere from 1 day to 6 weeks at any time. Login will be completely disabled until the pause period ends.

Self-exclusion

If you need a longer break, choose a permanent or long-term self-exclusion. During this time it is not possible to reactivate your account.

Betting history review

You can view your complete transaction and betting history at any time. Analyse your own habits and take action if needed.

24/7 Bengali Support

For any issue, our live chat support team is by your side around the clock. Get help in Bangla — with no waiting.

Recognise the signs of a gambling problem

Responsible gambling means understanding your own limits. If any of the signs below apply to you, it is time to take a break.

You keep betting to recover lost money and investing more in chasing losses.

You are betting with household or everyday expense money, or borrowing money to bet.

You are spending an unusually large amount of time gambling at the expense of time with family, friends, or work.

You are trying to stop playing but cannot — or you feel restless when you are not playing.

You are hiding your gambling habits from loved ones or lying about them.

Your mood, sleep, or mental health is noticeably affected by the outcome of your bets.

Safety tools at your fingertips

ck9998 gives you complete control over your play. Use these tools and build healthy habits.

Daily limit

Decide in advance how much you will deposit each day. Once the limit is reached, deposits will automatically stop for the rest of that day.

Weekly and monthly limits

Set weekly or monthly deposit limits for long-term budget planning. Once set, they cannot easily be increased.

Cool-off break

Take a time-out of 1, 3, 7, or 42 days for a short-term break. During this time, logging in and placing bets will be completely disabled.

Permanent self-exclusion

If you feel you have a long-term problem, close your account permanently. This action is irreversible and takes effect immediately.

How do you activate these tools?

Click on the "Responsible Gambling" option and choose the tool you want.

Set your limit or duration and confirm — changes take effect immediately.

Do not hesitate to ask for help

If you feel that gambling is having a negative impact on your life, please seek help. The ck9998 team is always by your side.

ck9998 live chat support

Our support team is ready to help in Bangla 24 hours a day, 7 days a week. If you need help setting a deposit limit, time-out, or self-exclusion, come to live chat — free and completely confidential.

Contact us by email

If you are not comfortable talking on live chat, email us. We will respond quickly and with care. All your information will be kept completely confidential.
[email protected]

Tips for safe play

Only play with money that you can afford to lose without it affecting your daily life.
Set a time limit and budget before each session.
Avoid betting when you are drinking or under mental stress.

Do not treat gambling as a source of income — it is a form of entertainment.
Take regular breaks and spend time with family.
Do not place more bets trying to "recover" after a loss.

Common questions about responsible gambling

Find answers to the questions we are asked most often.

After logging into your account, go to the "Responsible Gambling" menu in your profile settings. There you will find options to set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but increasing it requires a waiting period — this protects you from placing larger bets in the heat of the moment.

A time-out is a short-term break — typically from 1 to 42 days. During this period you cannot log in or place bets, but once it ends your account is automatically reactivated. Self-exclusion is a long-term or permanent measure — once activated, it cannot be reversed before the set period expires. For serious issues, self-exclusion is the better option.

Gambling by minors is strictly prohibited at ck9998. If you know of someone doing this, please contact us via live chat or email at [email protected]. We will investigate and take the necessary action. Your identity will be kept completely confidential.

When self-exclusion is activated, the process of returning any withdrawable balance in your account begins. Our support team will guide you through this. Contact us via live chat for more details.

Every ck9998 account is personal. It is best not to share your password or login details with anyone else. If you suspect a family member is using your account without your knowledge, change your password immediately and let us know via live chat.

Yes, all responsible gambling tools at ck9998 — deposit limits, time-out, self-exclusion, and betting history review — are completely free and available at any time. Using them is your right, and we encourage it.

Stay safe and enjoy the entertainment

Playing responsibly means more fun and less worry. Log in to ck9998, enjoy the games — our tools are by your side.